The art of Mystery Shopping!
Our team of undercover Mystery Shoppers are available all across the Sunshine Coast to assist in evaluating your staff and business.
We will provide you with a detailed report of our observations and findings from our visit. This report provides you with an unbiased view of what the most important people are seeing when they enter your business, the customers. From the report you will be able to make adjustments and changes to provide better service, which will increase customer retention and positive word of mouth. The best marketing you can do is sending your current clients out the door happy.
Our Mystery Shoppers will conduct a Business Service Review and evaluate your staff through all stages of the customer experience from the initial greeting, assistance and product knowledge on the shop floor, to the method, process and efficiency of the sales counter.
- Product / Service knowledge
- Willingness to help with finding stock, answering questions
- Staff appearance and hygiene
- Upselling and suggestive selling
- Customer and shop awareness, product location
- Possible security concerns, theft
Our Business Service Review will provide you with a clear, unbiased picture of what the Customer is seeing when they enter your business. We will make recommendations regarding staff effectiveness and the possible improvements that could be implemented or trialled.
Our Business Service Review will be customised to suit your specific business.
To find out more about our Business Service Review process please contact us today.
Need a Private Investigator on the Sunshine Coast?
For a no obligation quote and to discuss your specific requirements, contact your local Sunshine Coast Private Investigators at Suncoast PI.